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After thousands of Ontario riders petitioned GO Transit for better service more than two years ago, the regional transportation service set to work on a passenger charter to deliver customer satisfaction for its thousands of daily riders. A five-point plan was introduced.

“We start a better way to deliver what our customers want, and that is better service,” said Metrolinx president Bruce McCuaig in a news conference at Toronto’s Union Station yesterday.

Point 2 was: “We will always take your safety seriously”
“I think this is to just help people feel more at ease,” says Professor Richard Soberman, a board member for the Greater Toronto Airports Authority and the former chair of Civil Engineering at the University of Toronto. “It’s rare for a transit system to be less safe than driving a car.”

Point 5 was: “We will help you quickly and courteously”
“Transit systems are becoming bigger and customer orientation is a priority for transit companies,” says Professor Soberman.

Follow the link to read the full article on the National Post website.

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